Five brokers migrated from a market leader this month. Here’s what they were dealing with.

Last month, five brokers asked to migrate from a top competitor to Pelican.

We’d always assumed that what these providers might have lacked in strategy content and regulation, their tech would be picking up the slack. Strong technical infrastructure should be table stakes for any copy trading platform.

The technical issues driving brokers away aren’t minor inconveniences. They’re fundamental problems that get worse as you scale. 

Here’s what’s actually happening behind the scenes:

Copy trades bypass your dealing teams entirely, going straight to the ledger.

This isn’t a feature. It’s a fundamental flaw.

When trades skip your dealing desk, you lose visibility into trade flow. Your teams can’t manage A or B books properly because they’re completely removed from the process. Risk management becomes impossible when you can’t see what’s happening in real time.

For brokers running sophisticated risk operations, this is a dealbreaker. You need full visibility and control over trade execution. Anything less compromises your ability to manage exposure.

A EUR copier account cannot copy a USD strategy account.

Read that again.

Despite extensive marketing about cross-platform and cross-server capabilities, most providers only load accounts on one server. Why? Because their technology can’t handle multi-currency copying.

This severely limits which strategies your traders can access. If you’re running multiple servers with different base currencies, you’re forced to maintain separate strategy ecosystems that can’t interact with each other.

Your traders lose access to potentially profitable strategies simply because of currency mismatch. That’s a technical limitation masquerading as a platform feature.

Performance fee automation isn’t possible cross-server.

This means your dealing and payments teams manually process every performance fee transaction. Every single one.

When you’re small, it’s manageable. When you scale, it becomes a nightmare.

More copiers mean more performance fee calculations. More calculations mean more manual work. More manual work means more potential for errors and more staff hours consumed by administrative tasks.

The platforms that should be making your operations more efficient are actually creating more operational overhead as you grow.

Cross-server copy trading proves unstable, leaving isolated trades that never close.

These orphaned positions create ongoing problems for everyone: traders see unexpected exposure, support teams field complaints, and dealing desks scramble to manually close positions that should have closed automatically.

This isn’t an occasional glitch. It’s a recurring stability issue that erodes trader confidence and increases your support burden.

You have to pay for the privilege of having your support tickets investigated.

Think about that for a minute.

With all these known technical issues, the support model charges you to get help. This is the opposite of partnership.

When critical problems arise, your first consideration shouldn’t be the cost of getting them resolved. You should have immediate access to people who understand your setup and can fix issues quickly.

Real support means real people who respond in minutes, not a ticketing system that requires payment for investigation.

Cent and micro accounts cause compatibility problems that most platforms simply haven’t resolved.

These account types are popular with certain trader demographics, particularly in emerging markets. If your platform can’t handle them properly, you’re limiting your potential client base.

Pelican has enabled full compatibility and flagged cent accounts within the app itself, making management straightforward rather than problematic.

We recently onboarded a broker specifically because their previous platform couldn’t provide adequate data.

Brokers need comprehensive analytics: performance tracking, copier behaviour, strategy effectiveness, risk metrics. These aren’t nice-to-have features. They’re essential for making informed business decisions.

If your copy trading platform can’t tell you what’s actually happening on your network, you’re flying blind.

Our competitors see brokers as SaaS customers for one of their many FX products.

We see you as our copy trading partners.

That’s not marketing language. It’s how we actually operate.

You get dedicated account managers across global offices: London, Cyprus, Singapore, and Slovenia. Free 24/5 support from real people who know your setup. Live group chats where we respond within minutes. Monthly meetings. Availability across all time zones, whenever you need it.

When technical issues arise, you don’t submit a ticket and wait. You message your account manager and get immediate attention from operations managers and directors who oversee the entire operation.

We’re not perfect. But we aspire to be, and we certainly get the basics right.

Proper trade flow visibility. Multi-currency compatibility. Automated performance fees. Stable cross-platform copying. Comprehensive data tracking. And actual partnership-level support.

Five brokers made the switch this month because staying with technically flawed platforms costs more than migrating.

Manual processing overhead compounds as you scale. Hanging trades damage trader confidence. Limited data prevents informed decision-making. Pay-per-ticket support turns help into an expense centre rather than a partnership benefit.

These aren’t isolated incidents. They’re systemic issues that get worse over time.

If any of this sounds familiar, it’s worth having a conversation about what a migration would actually look like. Most brokers are surprised by how straightforward the process is.

Ready to discuss your options?

Get in touch with us here: sales@pelicantrading.io 

We’ll walk you through exactly what migration involves and answer any technical questions about your specific setup.

Copy trading involves significant risk. Between 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you understand how copy trading works and whether you can afford the high risk of losing your money.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you should not expect to be protected if something goes wrong.

This is a marketing communication and should not be taken as investment advice, personal recommendation, or an offer of, or solicitation to buy or sell, any financial instruments. This material has been prepared without having regard to any particular investment objectives or financial situation. Any references to past or future performance of a financial instrument are not, and should not be taken as a reliable indicator of future results.